Return and Exchange Policy
At Blue Velvet Boutique, we prioritize customer satisfaction and want you to be completely delighted with your shopping experience. We understand that sometimes a product may not meet your expectations, or you may have a change of mind. That's why we have a comprehensive Return and Exchange Policy in place to ensure your peace of mind.
Returns
If for any reason you are not satisfied with your purchase, you can return the item(s) within 14 days of the date of purchase. To be eligible for a return, the item(s) must be in unused and original condition, with all tags, packaging, and accessories included.
To initiate a return, kindly follow these easy steps:
1. Contact our customer support team through email to notify us of your intention to return the item(s) and provide us with your order details.
2. Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
3. Please securely pack the item(s) in the original packaging, ensuring that the RMA number is clearly written on the package.
4. Ship the item(s) back to us using a reliable and trackable shipping service. Note that the return shipping costs will be the responsibility of the customer, unless the return is due to our error or a defective product.
5. Once we receive the returned item(s) and verify their condition, we will issue a refund to your original payment method within 5-7 business days.
Please note that certain items, such as intimate apparel and personalized products, are not eligible for return due to hygienic and customization reasons.
Exchanges
If you would like to exchange an item for a different size, color, or style, kindly follow the steps outlined above for a return and initiate a new purchase for the desired item. You will be responsible for shipping costs associated with the exchange, unless it is due to our error or a defective product.
Store Credit
In some cases, we may offer store credit instead of a refund. Store credit will be issued in the form of a unique coupon code that can be used towards your future purchases on our website.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will rectify the issue promptly by providing a replacement or arranging a repair.

CLEARANCE/FINAL SALE ITEMS

All Clearance and final sale items are non-returnable and non-refundable!

Final Note

ALL SHAPEWEAR, BRAS AND UNDERGARMENTS ARE FINAL SALE! THESE ITEMS CANNOT BE RETURNED DUE TO HYGENIC REASONS*

We recommend thoroughly reviewing product descriptions, specifications, and size charts before making a purchase to ensure that the item(s) meet your expectations. If you have any questions or concerns, our dedicated customer support team is always ready to assist you.
Feel free to reach out to us with any inquiries regarding our Return and Exchange Policy. We sincerely value your patronage and will do our best to accommodate your needs.
Please note that this Return and Exchange Policy is effective from the date mentioned above and supersedes any previous policies.